Online Store Policies
Our Online Store Policies
We are committed to ensuring you are completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email at XXXXXX to begin the return process.
Products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, and/or photo evidence of any damages.
Please note: All returns and exchanges are subject to validation and approval at our discretion. We will provide you with a pre-paid shipping label upon receipt of your proof of purchase. We regret to inform you that the shipping costs associated with your order are not eligible for refunds.
We are not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at XXXXXX (or call us at XXXXXX ) to let us know of your experience.
- Please include your name and proof of purchase (Order #)
- Pack your returned/exchanged items safely in a secured package
- Affix your pre-paid shipping label to your package
- Mail your package to us at XXXXXX
Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).
If you would like to return a gift, we can provide a gift credit for the value of your return if the item was shipped directly to you. Please email us at XXXXXX to begin the process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at XXXXXX.
Only full-priced items may be refunded. Unfortunately, we do not issue refunds on discounted items.
Shipping & Delivery
We offer free standard ground shipping on all orders over $100, excluding tax, and after promotional discounts are applied when shipping to destinations within Canada.
Please note: At this time, we will only ship to Canada.
After an order is received by our warehouse, please allow 2-3 business days for processing.
- Canada Post
- Canada Post Priority
- Canada Post Expedited
Please contact us with any shipping concerns. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at XXXXXX.
Missing or damaged packages
If your package was damaged during shipment, save the box and the merchandise and notify us immediately at XXXXXX. We will arrange for the package to be picked up by Canada Post.
If the package is not found, we will start a trace with our shipping provider. We cannot replace packages until they have been confirmed missing.